Terms & Conditions

Last Updated: February 14, 2026

Welcome to the website operated by Clozetivity LLC and its independently owned and operated franchise locations (collectively, "Clozetivity," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website at clozetivity.com and all related subdomains, web pages, features, and services (the "Site").

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to all of these Terms, do not use the Site. We reserve the right to modify these Terms at any time. Continued use of the Site after changes constitutes acceptance of the revised Terms.

1. Eligibility

You must be at least 16 years of age to use this Site. By using the Site, you represent and warrant that you are at least 16 years old and have the legal capacity to enter into these Terms.

If you are using the Site on behalf of an entity, you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

Clozetivity is a franchisor of custom closet, storage, and home organization design and installation businesses. The Site provides information about our services, allows you to request free in-home design consultations, browse our portfolio of work, and inquire about franchise opportunities.

Important: Each Clozetivity franchise location is independently owned and operated. Services, pricing, availability, warranties, and promotions may vary by location. Clozetivity LLC (the franchisor) does not directly perform design, installation, or construction services — these are performed by independent franchise owners.

3. Consultation Requests & Lead Submissions

When you submit a consultation request or inquiry form through the Site, you agree to the following:

  • You will provide accurate, complete, and current information
  • Your contact information (name, email, phone number, ZIP code) will be shared with the Clozetivity franchise location nearest to your area so they can follow up on your request
  • A franchise representative may contact you by phone, email, or SMS text message to discuss your project and schedule your consultation
  • Submitting a form does not create a binding contract for services — it is a request for information only

4. SMS & Text Message Consent

By providing your phone number and submitting a consultation or inquiry form, you expressly consent to receive text messages (SMS and MMS) from Clozetivity and/or your local Clozetivity franchise location related to your inquiry, appointment scheduling, service updates, and promotional offers.

  • Message Frequency: Message frequency varies based on your interactions and service needs
  • Rates: Message and data rates may apply depending on your mobile carrier and plan
  • Opt Out: You may opt out at any time by replying STOP to any text message. You will receive a confirmation message and no further texts will be sent
  • Help: Reply HELP for assistance or contact us at support@clozetivity.com
  • Carriers: Supported carriers include, but are not limited to, AT&T, T-Mobile, Verizon, Sprint, and all major US carriers

Consent to receive text messages is not a condition of purchasing any goods or services. You may still request a consultation without consenting to SMS by contacting a franchise location directly.

5. Intellectual Property

5.1 Our Content

All content on the Site — including but not limited to text, graphics, logos, trademarks, images, photographs, videos, software, design elements, page layout, and overall "look and feel" — is owned by or licensed to Clozetivity LLC and is protected by United States and international copyright, trademark, and other intellectual property laws.

The Clozetivity name, logo, and all related marks are registered or unregistered trademarks of Clozetivity LLC. You may not use, reproduce, or display any of our trademarks without our prior written consent.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes. This license does not include the right to:

  • Copy, modify, or distribute any Site content
  • Use the Site for any commercial purpose without our express written permission
  • Use data mining, robots, scraping, or similar automated data collection methods
  • Remove any copyright, trademark, or other proprietary notices
  • Frame, mirror, or create derivative works from the Site

6. User Conduct

You agree not to use the Site to:

  • Submit false, misleading, or fraudulent information
  • Impersonate any person or entity
  • Transmit spam, chain letters, or unsolicited promotional material
  • Upload or transmit viruses, malware, or any code designed to interrupt, destroy, or limit the functionality of the Site
  • Attempt to gain unauthorized access to any portion of the Site, other accounts, computer systems, or networks
  • Interfere with or disrupt the integrity, security, or performance of the Site
  • Violate any applicable local, state, national, or international law or regulation

We reserve the right to terminate your access to the Site at any time, without notice, for any violation of these Terms.

7. Third-Party Services & Links

The Site integrates with and may contain links to third-party services, including but not limited to:

  • Mapbox — for interactive maps and geolocation
  • Cloudflare — for content delivery, image hosting, and security
  • Google — for analytics and advertising
  • Meta (Facebook/Instagram) — for advertising measurement
  • Financing Providers — for financing options (links open third-party sites)

These third-party services are governed by their own terms of service and privacy policies. We are not responsible for the content, accuracy, privacy practices, or availability of any third-party services. Your use of third-party services is at your own risk.

8. Financing

Certain Clozetivity franchise locations may offer financing options through third-party financing providers. Clozetivity LLC is not a lender, bank, or financial institution.

All financing is provided by independent third-party financing companies. Approval, terms, interest rates, and conditions are determined solely by the financing provider and are subject to credit review.

We make no representations or warranties regarding financing approval or terms.

9. Disclaimers

9.1 "As Is" Basis

THE SITE AND ALL CONTENT, MATERIALS, AND SERVICES PROVIDED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

9.2 No Guarantee of Results

Images, renderings, and examples shown on the Site are for illustrative purposes only. Actual results, designs, colors, materials, and finishes may vary.

Pricing estimates shown on the Site (including in any interactive configurator or calculator) are approximate and may differ from final quoted prices.

9.3 Franchise Independence

Each Clozetivity franchise location is independently owned and operated. Clozetivity LLC does not control the day-to-day operations of any franchise.

Representations, warranties, or guarantees made by individual franchise locations are made solely by that franchise and not by Clozetivity LLC.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLOZETIVITY LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, FRANCHISEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

  • Your access to or use of (or inability to access or use) the Site
  • Any conduct or content of any third party on or connected to the Site
  • Any content obtained from the Site
  • Unauthorized access, use, or alteration of your information

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SITE SHALL NOT EXCEED ONE HUNDRED DOLLARS ($(413) 770-4514.

11. Indemnification

You agree to indemnify, defend, and hold harmless Clozetivity LLC, its officers, directors, employees, agents, franchisees, licensors, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Site
  • Your violation of these Terms
  • Your violation of any third-party right, including any intellectual property or privacy right
  • Any claim that your actions caused damage to a third party

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

12.2 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at legal@clozetivity.com and attempt to resolve the dispute informally for at least thirty (30) days.

12.3 Arbitration

If the dispute cannot be resolved informally, you and Clozetivity agree that any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Site shall be resolved through binding individual arbitration under the rules of the American Arbitration Association (AAA).

Arbitration shall take place in the State of Delaware. You waive any right to participate in a class action lawsuit or class-wide arbitration.

12.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights.

13. Termination

We reserve the right to suspend or terminate your access to the Site at our sole discretion, without notice, for any reason, including but not limited to a breach of these Terms.

Upon termination, your right to use the Site will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property, disclaimers, indemnification, and limitation of liability.

14. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Clozetivity regarding your use of the Site and supersede all prior agreements, understandings, and communications — whether written or oral — relating to the subject matter hereof.

16. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

Clozetivity LLC
Email: legal@clozetivity.com
Website: clozetivity.com